Refund Policy

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The Annual Subscription Support Plans require a twelve-month commitment and are non-refundable after 30 days. However, payment would be fully reimbursed if, for any reason, you are not completely happy with the service, subject to the sole decision of our management based on the merits of an individual case. We will make every effort to find a solution. We provide a 30-day money-back assurance with the following terms and conditions:

For Annual /Small Business Plans

  • You will receive a full refund if claimed within 30 calendar days after subscribing to the plan.

  • The refund policy does not apply to per occurrence plans.

  • There will be no refunds after 30 calendar days of subscribing to the plan.

Refunds will only be accepted when any of the following criteria are met:

  • You have all the conditions needed to remedy the problem, and the issue was not rectified until the account was active.

  • The problem is outside the scope of the current plan.

  • It has not been 30 days since a TechDrive Support professional last addressed the issue.

  • There has never been a closed ticket or resolved issue for unlimited plans.

User Responsibility(Very Crucial)

 

In exchange for our Services, you agree to:

  • Cooperate with the TechDrive Support Technician: We will use commercially reasonable efforts to assist you. Our expertise shows that most issues may be resolved with close collaboration between you and the technician. Please pay close attention to the technician and follow their instructions.

  • The situation in question can be replicated on a single system, i.e., one central processing unit with its workstations and other peripherals;

  • You must be familiar with the hardware system, any software involved, and the facts and circumstances surrounding the incident.

  • During phone conversations with TechDrive Support experts, you have unlimited access to the entire system, including software and hardware.

  • Software/Data Backup: You agree that TechDrive Support will not be held liable for any lost or corrupted software or data. TechDrive Support strongly advises that you should keep a complete data backup and disaster recovery plan on hand.

Account, Password, and Security: You must complete the Registration Process by supplying us with complete, current, and accurate information as prompted by and required by the appropriate Registration Form to submit a Plan Order. You will also select a password and a user name. You are totally and entirely responsible for keeping your password and account secure.

Furthermore, you are totally and entirely liable for all activities under your account. You undertake to immediately alert TechDrive Support of any unauthorized use of your account or any other security violation. TechDrive Support will not be liable for any loss you may suffer due to someone else, with or without your knowledge, gaining access to your password or account.